Changes and cancellations
Message Xerom on WhatsApp as early as possible and include your booking ID. A change or cancellation is complete after staff confirms it and updates the reservation.
Booking policy
A few practical details for keeping your session on schedule.
Arriving late
Please arrive before your booked start time. We allow a 15-minute grace period. If you are more than 15 minutes late and have not contacted us, staff may mark the booking as a no-show.
Your session still ends at its scheduled time. An extension depends on availability and staff confirmation.
Booking times
Online bookings require at least one hour of notice and can be made up to 72 hours ahead, subject to the opening hours and availability shown in the booking flow. Date-specific hours and closures can change availability.